Frequently Asked Questions

How can I purchase your work?

New work is added to the website once month. Date and time is announced on Instagram, Facebook, and via email newsletter which you can sign up for by scrolling to the bottom of this page.

If you are local or visiting the Outer Banks come visit my store located at 2910 S Croatan Hwy in Nags Head, or check out the Events page for our local show schedule.

Our store hours are Friday 11-4.

Made-to-order(MTO) Plate FAQs

MTO Plates will ship in 4-8 weeks. They will ship via UPS, if this is an issue please reach out to us before ordering with what you want & your shipping address. USPS will likely cost more. If you order pottery we have ready to ship, it will ship right away and not with the plates when they are ready.

I do not take reserves / pre-orders / customs / wholesale / consignment.

It is just me making this work. I am only physically able to make so many items a month. If you missed out on an item in the restock, I’m sorry, but I appreciate you trying and encourage you to try again next time! If I could make more, I would, but I cannot.

Web Restock Shopping Tips

Items can sell quickly. Set an alarm. Make an account on the website with your shipping and credit card information ahead of time for a quicker checkout. Get to the site before the restock goes live. Keep refreshing the page until you see the new items added. Your cart does not hold items for you. Check out one item at a time. Most importantly, have fun with it!

I placed multiple orders, can you ship them together?

Shipping is combined when safe to do so and the difference is refunded within 24 hours after shipment.

Do you ship internationally?

We can ship internationally to Australia. We hope to add Canada back soon.

My package is lost / stolen / delayed

Once an item has been shipped, it is the responsibility of USPS or UPS. Please contact your local post office with any questions / concerns.

My item arrived broken

 We do our best to safely package your items, but once the package is dropped off at the Post Office or UPS, it is out of our hands. Rarely, an item will arrive broken, leaving you and I both disappointed. Our packages are insured so you are able to file a claim with USPS to get a refund for your item(s), or UPS for some orders. To file a USPS claim, gather your tracking number, order confirmation, take a photo of the broken item with the packaging, photo of the shipping label, and go to USPS.com, click “Help” at the top right, then select “Filing a Claim”. We recommend you hang on to the broken item and packaging until the claim has been processed. Please also let us know if your order has arrived damaged and if you need any help filing the claim. Photos of the items & the box are needed. Thank you for your patience!

Pottery care

All items are food, microwave, and dishwasher safe unless otherwise stated. However, hand washing is recommended. Avoid thermal shock (extreme temperature change) Run warm water over a mug before pouring super hot liquid into it.

Due to the fragile nature of pottery, we are not responsible for any breakages.

Do you offer classes, lessons, or paint your own pottery?

We do not, sorry!

Thank you for the support!

If your question was not answered, please email me.

melanie@swellceramics.com